Terms & conditions

The customer is required to pay a deposit equal to 25% of the total price prior to the service being performed. The remaining 75% will be due at the time-of-service completion.

The next service appointment is contingent upon the final invoice being paid in full. Further service will be suspended and will only be resumed once the final payment has been received.

A mandatory In-person walkthrough of the service address must be conducted prior to service being provided. The issuance of a quote and the performance of the service is contingent upon the findings of the inspection regarding the condition of the property and the specific needs of the customer. Under no circumstances will service be performed if there is a discovery made that there are signs of pest infestations, mold or other hazardous conditions. No exceptions.

 Invoices must be paid within 24 hours of the time the service is completed. ("The grace period"). A late fee of $25 will be added if the final invoice is not paid within the grace period. 

A late cancellation fee of $50 will be invoiced if the customer fails to notify us within 48 hours of their scheduled appointment if they need to reschedule, modify or cancel their appointment. Each occurrence will be reviewed on a case-by-case basis for unforeseen circumstances. 

A no call / no show fee of 50% of the service price will be invoiced if the customer fails to appear for their scheduled appointment on the date of service.

The cleaning specialist is not permitted to move furniture or personal belongings. The customer must move all necessary furniture and make necessary accommodation for the service to be performed and remove all valuable items and confidential information prior to the service appointment. 

The customer must be present on site during the duration of the service appointment, unless the property is an unoccupied residence that is being utilized as a rental, in the process of being sold or in the process of being moved into. 

Pets must be kenneled during the duration of the service appointment; we will be unable to perform the service if they are freely roaming throughout the property. Please keep children from interfering with the cleaning professional during the duration of the service appointment. 

 If the customer has special requests that they would like the cleaning specialist to follow, they must advise us in writing prior to the commencement of the service appointment. 

The customer is strongly discouraged from poaching the company's employees. If it is discovered an employee is working for a customer outside of the company, the customer will have to pay the company a "finder's fee" of $2,000 to compensate the company for the training, time commitment and resources that the company invested in the employee.

The customer is required to sign a contract for both one-time and on-going service. Terms of the contract will be determined based on the agreement between the company and the customer. For ongoing service, the minimum duration is a period of 12 months.

 Contracts for agreed upon ongoing service may be terminated by either the company or the customer for any reason at any time, with the requirement of a minimum 30-day advance notice in writing by either party. For extenuating circumstances, contract terminations within a time frame of less than 30 days will be reviewed by the company on a case-by-case basis and will be the sole discretion of the company to make the final decision for termination. 

The customer is required to pay a pet surcharge fee, ranging from $30 to $50 depending on the number of pets. This will account for the additional time, labor and methods used to clean the home. This fee will apply to one time service and ongoing service. For ongoing service, a negotiated price will be determined based on the agreement between the company and the customer. 

Refunds: all sales for service appointments are final and are non-refundable.

Deposits, late cancellation & no call / no show fees: These fees are non-refundable.

24-hour satisfaction guarantee: We take pride in our work and want you to be fully satisfied with the results of your service appointment. If for any reason you are not, we offer a 24-hour satisfaction guarantee and will re-clean that specific area free of charge!